I Guess We're Calling Honda

Now that HUMMER seems about to be hit with the 'Oldsmobile' scepter over @ GM, I guess those lucky dealers that invested millions in new facilities based on the factory's 'request', are forced to look @ their options.

[From any 'H' Dealer's ToDo list]
Today's phone calls -

* My lawyer
* Honda
* Hyundai
* Haggen Daaz
* Hertz
* Hallmark Cards
* Holiday Inn [the 'satellite store' concept for hotels]
* Home Depot [.......'Express'. Sell them on new concept]
* H&R Block [memo to self; call sign guy- get price on an 'R']
* Hobby Town [smaller cars, bigger margins]
* Harrah's [...hey, the HUMMER deal was a gamble, too]

2008 Wish List

* To see the NE Patriots success spark companies [and clients] to realize that Process = Results. Focus, first, on perfecting the skills to do the task and the results will follow. [OMG, it's PDCA!]

* UPDATE- Or to see companies [and clients] embrace the NY Giants approach- 'Just do what we do best, stay calm, have fun, and believe in ourselves'. WOW [eg- It was awesome!].

* To help marketers BE better marketers, not just trend-chasers [eg- Can you say 'Second Life sponsorship' and NOT laugh? Can you help me understand how pouring free vodka at a bar IS 'Experiential Marketing' and NOT just another 'Happy Hour' drink-fest?].

* To find great partners for my current client projects-

• Co-marketing partners for GM brands and Corvette Racing.


• Advertising partners for NextNewNetworks.


• More 'Passion Branding' clients for KICK Design.

* To meet new people / clients that stimulate new ideas / teach me new things.

* To prove that the simplest solution is the best.....for business operations mgt., profitability, and marketing.

* To speak less, but say more.

* To actually help bring sanity to the terms 'Marketing ROI' and 'Brand Integration'.

* To be happy, don't embarrass myself, and do something BIG!

Bueller's Teacher Aces the Auto Test

Ben Stein nails it when writing about the US Auto Industry in this Sunday's NY Times.

It's the product, stupid!

It's not the "something-doo economics" that everyone from Wagoner, to Ford, to some bartender on Woodward Ave. quotes as the downfall of the US brands.....

I mean, Kevin "Field of Dreams" Costner would make a better auto exec than half these people. He understood, "Build it and they will come". ........"build it" as in stylish, solid, and desirable.

Instead, we got "guys" [or Julie Roehm characters!] that emulate one of my favorite, but obscure, "Bueller" quotes- Parking Garage Attendant says, "You guys got nothing to worry about, I'm a professional." To which Cameron replies, "A professional what?"

Reminds me of a few auto meetings I've been in..............

True, Stein notes that some US products still make a statement- eg- Corvette, 300C, Escalade. But, the sales numbers don't lie and way too many US cars and trucks are "reputation and appearance-deprived". And the Chinese are just ahead to make life tougher still.

.......Stein even gives a shout-out to my boy Deming and our beloved "PDCA"!

So, US auto execs, what do we do about the future to prevent you from going away completely?

"Anyone? Anyone?"

How a Decision Is Brought to Life

The success of any sales or marketing project starts with understanding how the consumer creates the action intended.

.......eg- How the decision gets made.

I suggest it starts with design, because-

Design = Expression.
Expression = Lifestyle.
Lifestyle = Customer Connection.
Connection = Influence.
Influence = Sales.

To me, decision criteria are prioritized in the consumers' mind like this-

1. Design [attracts my attention].
2. Fits my Need [confirmation].
3. Image Feel Connection [branding].
4. Fits my Life [real or intended].
5. Quality [acceptable to me].
6. Price [fits my wallet].
7. Value [fits my justifications].

The mind [even Abby Normal's] decides things this way.

You may see this is as the "nonsensical ravings of a lunatic mind". But, "it's all written down in the notes! Now, tie off the kites and hurry down as fast as you can!"

When The Sky Falls

If you want to know the true nature of any individual or company....

Look at their response to crisis.

That is the essence of their character, capacity, and belief in themselves......and the sum total of what you will find you have to work with and / or deal with when trouble hits.

Unless, it's aliens.

Then, just hope Tom Cruise has a spare solenoid to fire up the Dodge Caravan and get us all headed in the right direction!

220.....221.....Whatever It Takes......

A client recently mentioned that I speak "movie quote" to make a point.....and this "Mr. Mom" soundbite is one of my favorites.

Now, it can work 2 different ways.

In the positive, it speaks to the most cherished quality a brand, person, company, or product can possess.........a "whatever it takes" commitment to do the right thing to be the best.

On the other hand, I seem to notice more and more these days that "whatever it takes" is being translated into a "tell them whatever they want to hear" rant or a "do whatever I can" tactic to just get "whatever the f*@# I want".

But, I think people are ultimately smart and Option 1 is the only way to go.

Or as our prez says, "Fool me once, shame on — shame on you. Fool me — you can't get fooled again."

Yeah. 220....221...whatever it takes.

You're Going to Need a Bigger Boat!

In my business growth consulting and executive search work, I sometimes come across a need to translate a given situation, problem, or opportunity into a discussion about adding to the organization the "tools" required to "get the job done right".

....And often the dialog starts with a fight for the status quo followed by a "negotiation" to accept the need for an investment in time, capital, and/or commitment to put an appropriate, but new strategy, tactic, or skilled professional into play.

Then, I find myself invoking a "work smarter, not harder" rant followed by the "horses for courses" diatribe, as I try to explain why more of the same will "sink success".

Is it a reticence to change? The comfort of old habits? A reluctance to spend? A disconnect between the goal and the reality needed to get there? My Joe Pesce "I amuse you?" delivery style?

Regardless of the reason........

If you need a bigger boat......You need a bigger boat!

Watching TV Commercials

I am not a TiVo owner. So, I don't have intimate knowledge of the experience. But, as a marketing professional all I hear about from my ad/marcom peers is their fear of viewers opting out of watching their hallowed commercials.

Cut to viewing some videos of Japanese TV shows.

.....and here I am actually waiting for and watching the commercials. Nobody is fast forwarding the tape. Why?

Curiosity and creativity. Most TVCF's [as they are called in Japan] are entertaining, informative [Japan loves their "feature/benefit" visuals], and possess a storyline mystery of what will come next.

So, maybe the TiVo threat is best countered with commercial creativity and editorial intelligence. "Incent" the viewer to want to watch.

.....And then you can get the product placements out of the show content and let me enjoy my TV viewing time, again!

Executive Search, Goodfellas-Style

I've spent the past few years in the world of executive search.

..........equal amounts of time with job hunters AND corporate/agency hiring managers.

What I see and hear from both sides reminds me of the classic Mafia line- "This is the business we have chosen."

Everyone seems a little resigned to the reality, but accepts the situation as something that must get done.

No job hunter likes being involved in the process and they fear the risk that each interview could feel like Michael's spaghetti house meeting [Thank God, they never really end that way!].

Hiring managers often approach candidates with the same mindset that Don Corleone takes going into a "sitdown".....a "what's in it for me?" selfishness and a healthy dose of "what's your angle, you piece of baccala?" skepticism. eg- Me first, no trust.

Add in the "consiglieri factor" called an executive recruiter and everyone starts to envision the horsehead scene from Godfather 1.

Candidates wonder if they are the horse. Hiring managers wonder if they are the film producer being coerced. Pressure and suspicion abound.

How to avoid it all?

Candidates- "Keep your friends, close and your enemies closer." Keep your head up all the time. Tell the truth, but never let others in on the "family business", just stick to the hiring facts. Trust no one. Trust yourself.

Hiring Managers- Pick your team, as if you are picking your "crew"- look for core values, loyalty, commitment. Treat everyone with respect. You learn more about the candidate being nice and letting them talk vs intimidating them into the answers you want to hear.

...and please use your imagination.

Don't be so literal with the job spec and your needs. Bugsy never would have dreamed up Vegas if all he was thinking about was bootlegging and loansharking.

Executive Recruiters- Be a good soldier, do your job well, be loyal to your "Godfather" [client] needs. But.....respectfully stand up for your point of view. They hired you as an expert, not some "resume bagboy".

...and be nice. Don't be too arrogant on behalf of your client. Don't project a "know it all" attitude. Listen for signals. That's why Tony is still around and Johnny "Sack" is in jail.

Do these things, my friend. Otherwise, you will all eventually end up like every Pesci character in every Scorcese mob movie......

Pissing the wrong guy off, making enemies, and everyone wishing that you inherit a hole in the ground all your own.

"Leave the gun, take the cannolis."

Is Scion Selling Cars or a Lifestyle?

I am a "CarGuy" by heritage, so things automotive get my attention.

.........And Scion's success has me wondering.

Is it the cars? Or is it the lifestyle brand connection they created with their audience?

I got into the auto industry years ago, not because of the engineering [although, if you know me you know I like the technology of going fast] but, because of the marketing.

I remember how families had bonds to brands.......How the first Mustang clicked..........How VW ads worked with their audience........How racing really used to sell cars! Everyone seemed to have a opinion about cars and an affection for their favorite. How did the industry get that done, I wondered? I needed to know and I wanted to be a part of it.

So, in 1977, I signed up......and went to work for Ford.

Last year, I had the chance to reconnect with some old car friends at the NY Auto Show media days and Scion was a "topic du jour".

Competition still looks at Scion as an anomaly......eg- It's not the "real" auto industry. .....Trends come and go. .....Industry hits are notoriously cyclical. .....And buyers are fickle, so this is the 'flavor of the month'.

.......And I personally don't think the first edition Scion cars are all that profound [I do, however, like the new t2B concept.......seen above].

But, I see how Scion has authentically connected with its young target audience with lifestyle relevance and respect. ........And I think that goes a long way towards why buyers are rewarding Scion with car sales.

.........So, then the marketer in me says, "You know, if Scion means authentic hip and cool, then there could be Scion fashion, food, coffee shops, phones, music, movie, sports, podcasts, broadcasts.........."

Without diluting the brand.

I think Scion built itself a brand with strong "lifestyle attributes". They just happen to sell cars with the customer affinity they created.......they could probably sell anything to their loyal following right about now.

What do you think? Did Scion build a Lifestyle Brand or a Car Company?

..........And why can't so many others seem to build either!?

You Can Say So Much with "Good Design"

A more expressive Freedom Tower? Dick Cheney's NY apartment? No? How about what I felt after 9/11 and now what I fear the World thinks we are saying to them.........

Beware! Rookie at the Keyboard

So, here we go. ......my first attempt at blogging.

Patience, please, as this could be a painful learning process.

From school study to sports, to dating, to work, I repeatedly discover I am no "Roy Hobbs" when it comes to mastering skills [eg- "The Natural"....eg- Robert Redford........eg- Roy Hobbs.........eg- A show of hands, please, on how many readers I already lost with my first cross-reference].

But, eventually I got good enough to get by..........Blogging?
We shall see.

PDCABlog is intended to create a dialog with those of you attuned to the world of sales, marketing, and business management........

* to share insights into what is right and what is wrong with today's approach to running the sales and marketing "assembly plant" and getting customers to listen and act.

* to build a network of knowledge, people, and shared opinions.

* and to introduce to you opportunities as they are introduced to me.

In my work with PDCA Inc. [http://www.pdcamarketing.com/], I also deal with corporate partnership search and executive search. We can include those topics in the discourse, as well.

So, let's see what happens next.............Thanks for visiting and, hopefully, participating.

LeoParente